Rental Terms
These terms apply to all gear rentals booked through Tabiatsari. Please review them before submitting a booking request.
Last updated: April 2026
Booking and payment
Submitting a booking request is not a confirmed reservation. Once we receive your request, our team contacts you by phone or Telegram, confirms which items are available for your dates, and shares the total to be paid. Your booking is reserved as soon as the full rental fee is received. Without payment, items are not held.
Pickup and delivery
We operate in Tashkent only. Gear is delivered through Yandex Go to any address in Tashkent. The customer pays the Yandex Go fare for both delivery and return — fares are not included in the rental price. Self-pickup is also possible by arrangement; the exact pickup address is shared by phone after the booking is confirmed.
Identification at pickup
When the gear is handed over, we take a photo of the renter's passport or national ID and ask for a signed copy of this rental agreement. This is required for every rental and is kept only as a record while items are out.
Damage and loss
All gear is inspected at handover and again on return. If an item is returned damaged beyond normal wear or is not returned at all, the renter pays the full replacement value of the item. The replacement value will be communicated when the booking is confirmed and is documented in the signed agreement.
Late returns
Each day past the agreed return date is charged at the full daily rental rate per item. If the gear is more than three days late and the renter is unreachable by phone or Telegram, the items are treated as lost and the full replacement value is charged in addition to the late-day fees already accrued.
Cancellation and refunds
Cancellations made more than three days before the pick-up date are refunded in full. Cancellations made within three days of pick-up may not be refundable, depending on whether the gear has already been prepared or routed for delivery. Contact our team via phone or Telegram as early as possible if your plans change.
Service area
Tabiatsari delivery is currently available within the city of Tashkent only. Delivery outside Tashkent is not supported at this time. If your trip starts outside Tashkent, please plan to arrange transport of the gear from Tashkent yourself.